Terms of service

Effective Date: 3 September 2026
Last Updated: 3 September 2026

Welcome to the St Lawrence Wetlands Festival and the services provided by the St Lawrence Wetlands Festival Working Group Incorporated ("SLWFWG", "the Working Group", "we", "us" or "our").

These Terms of Service govern your use of our services, website, ticketing arrangements, events and activities, including the St Lawrence Wetlands Festival.

By purchasing a ticket, registering for an activity, attending an event, becoming involved with the Working Group or otherwise using our services, you agree to these Terms of Service.

1. About the St Lawrence Wetlands Festival Working Group

The St Lawrence Wetlands Festival Working Group Incorporated is a community-based incorporated association responsible for supporting and delivering activities associated with the St Lawrence Wetlands Festival.

From 2027, the Working Group will take a leading role in the organisation, financial management and delivery of the St Lawrence Wetlands Festival, with ongoing support and assistance from key partners, including Isaac Regional Council.

2. Acceptance of These Terms

By accessing our services or participating in an event, you agree to comply with:

• These Terms of Service;
• Our Refund Policy;
• Our Privacy Policy;
• Any applicable ticketing terms and conditions;
• Festival conditions of entry;
• Camping and accommodation conditions;
• Directions provided by authorised festival representatives; and
• Applicable Australian and Queensland laws.

If you do not agree with these Terms, you should not purchase tickets or participate in the relevant activity.

3. Festival Tickets and Bookings

Tickets may be required for entry to the St Lawrence Wetlands Festival and certain festival activities.

All ticket holders are responsible for ensuring:

• Their booking information is accurate;
• Tickets are kept secure;
• Tickets are presented when requested;
• They comply with the relevant conditions of entry; and
• They understand the inclusions and limitations of their ticket.

A ticket does not guarantee access to every activity or event held as part of the festival. Certain activities may require separate registration or payment.

4. Ticket Pricing and Fees

Ticket prices will be advertised at the time of sale. Prices may include or exclude:

• Booking fees;
• Transaction fees;
• Camping fees;
• Workshop fees;
• Special event fees; or
• Other applicable charges.

The Working Group reserves the right to change future ticket prices or offerings without notice.

Changes to ticket prices after a completed purchase will not generally affect an existing booking.

5. Refunds

Refunds will be managed in accordance with the St Lawrence Wetlands Festival Refund Policy and applicable Australian Consumer Law.

Tickets and bookings are generally non-refundable for a change of mind or personal circumstances, except where otherwise required by law.

The Working Group encourages all attendees to carefully consider their purchase before completing a booking.

6. Festival Program and Changes

The St Lawrence Wetlands Festival program may change due to circumstances outside our reasonable control. This may include changes to:

• Performers and entertainers;
• Presenters;
• Workshops;
• Activities;
• Event times;
• Venues;
• Food and beverage providers;
• Market stalls; or
• Other advertised experiences.

We reserve the right to make reasonable changes to the festival program where necessary.

The cancellation or replacement of an individual performer, activity or attraction does not automatically entitle a ticket holder to a refund.

7. Conditions of Entry

For the safety and enjoyment of all attendees, the Working Group reserves the right to refuse entry to, or remove, any person from the festival where reasonably necessary. This may include circumstances involving:

• Intoxication;
• Disorderly or disruptive behaviour;
• Violence or threats of violence;
• Harassment or discrimination;
• Damage to property;
• Illegal activity;
• Failure to follow reasonable directions;
• Possession of prohibited items; or
• Behaviour that presents a risk to others.

Where a person is refused entry or removed due to their conduct, a refund will generally not be provided.

8. Alcohol and Responsible Service

Alcohol may be available at licensed festival areas.

All attendees must comply with applicable liquor licensing laws and Responsible Service of Alcohol requirements.

Festival representatives may:

• Request proof of age;
• Refuse the service of alcohol;
• Remove alcohol from prohibited areas where legally permitted; or
• Require an intoxicated or disruptive person to leave.

Underage drinking and the supply of alcohol to minors is strictly prohibited.

9. Camping and Accommodation

Camping, caravanning and other accommodation arrangements may be subject to separate conditions.

Attendees using camping areas must:

• Follow all reasonable directions;
• Camp only in allocated or approved areas;
• Maintain their campsite in a safe and respectful manner;
• Dispose of rubbish appropriately;
• Respect other campers and neighbouring properties;
• Comply with fire and safety restrictions; and
• Follow check-in and check-out requirements.

The Working Group may change camping arrangements where required for safety, weather or operational reasons.

10. Weather and Outdoor Conditions

The St Lawrence Wetlands Festival is primarily an outdoor event. Attendees acknowledge that weather conditions may affect their experience. The festival may operate in varying conditions, including:

• Rain;
• Wind;
• Heat;
• Humidity; and
• Other normal environmental conditions.

Attendees are responsible for preparing appropriately.

In circumstances involving severe weather, natural disasters or other safety concerns, the Working Group may modify, postpone, suspend or cancel all or part of the festival.

11. Personal Property

Attendees are responsible for their personal belongings and property.

To the extent permitted by law, the Working Group is not responsible for the loss, theft or damage of personal belongings brought to the festival.

Attendees should take reasonable precautions to protect their valuables.

12. Photography and Filming

Photography and videography may take place during the festival.

By attending the festival, you acknowledge that you may appear in photographs, videos or other recordings taken in public areas. These materials may be used for purposes including:

• Festival promotion;
• Social media;
• Marketing;
• Media coverage;
• Grant and funding applications;
• Reporting; and
• Historical records.

Where required by law, appropriate consent will be obtained.

13. Children and Young People

Children attending the festival remain the responsibility of their parent or legal guardian unless they are participating in a specifically supervised activity.

Parents and guardians are responsible for supervising children and ensuring their safety throughout the event.

Specific activities may have additional age restrictions or participation requirements.

14. Health and Safety

Attendees participate in festival activities at their own risk, subject to rights and protections available under Australian law.

All attendees must:

• Act responsibly;
• Follow safety signage;
• Follow reasonable directions from event personnel;
• Report hazards where possible;
• Take reasonable care for their own safety; and
• Avoid actions that may place others at risk.

Certain activities may require participants to complete additional waivers or acknowledge specific risks.

15. Market Stallholders, Food Vendors and Contractors

Businesses and individuals participating as stallholders, food vendors or contractors may be required to enter into separate agreements with the Working Group. They must comply with applicable:

• Health and food safety requirements;
• Insurance requirements;
• Workplace health and safety laws;
• Licencing requirements;
• Event operating requirements; and
• Directions provided by the Working Group.

Separate terms may apply to these participants.

16. Volunteers

Volunteers are an important part of the St Lawrence Wetlands Festival. Volunteers may be required to:

• Register with the Working Group;
• Participate in inductions;
• Follow workplace health and safety requirements;
• Follow reasonable directions;
• Act respectfully and professionally; and
• Comply with applicable policies and procedures.

The Working Group reserves the right to change or end a volunteer arrangement where reasonably necessary.

17. Intellectual Property

Unless otherwise stated, content created by or for the St Lawrence Wetlands Festival Working Group, including:

• Logos;
• Branding;
• Promotional material;
• Photographs;
• Videos;
• Written content; and
• Festival materials

may be protected by intellectual property laws.

You must not reproduce, distribute or use our intellectual property for commercial purposes without appropriate permission.

18. Third-Party Services

The Working Group may use third-party providers for services including:

• Ticketing;
• Payments;
• Camping bookings;
• Marketing;
• Accommodation; and
• Other festival services.

Third-party providers may have their own terms and conditions and privacy policies.

We encourage users to review those terms before using a third-party service.

19. Sponsors and Partners

The festival is supported by sponsors, partners and community organisations.

Specific sponsorship arrangements will be governed by individual sponsorship agreements.

The Working Group reserves the right to determine the manner and placement of sponsor recognition, subject to any agreed sponsorship benefits.

20. Liability

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, the Working Group will not be responsible for losses arising from circumstances outside our reasonable control. This may include:

• Severe weather;
• Natural disasters;
• Government directions;
• Travel disruptions;
• Performer cancellations;
• Public health emergencies; or
• Other unforeseen events.

21. Privacy

Our collection, use and storage of personal information is governed by our Privacy Policy.

By interacting with the Working Group or attending the festival, you acknowledge that your personal information may be collected and handled in accordance with that policy.

22. Changes to These Terms

The Working Group may update these Terms of Service from time to time.

The most current version will be made available through our official website, ticketing platforms or other appropriate communication channels.

Where significant changes are made, we will take reasonable steps to communicate those changes where appropriate.

23. Governing Law

These Terms of Service are governed by the laws of Queensland and Australia.

Any disputes will be subject to the applicable laws and legal processes of Queensland.

24. Contact Us

If you have questions regarding these Terms of Service, please contact:

St Lawrence Wetlands Festival Working Group Incorporated
Email: stlawrencewetlandsfestival@outlook.com