Privacy policy

St Lawrence Wetlands Festival Working Group Incorporated
Effective Date: 3rd September 2026

The St Lawrence Wetlands Festival Working Group Incorporated ("we", "us", "our" or "the Working Group") is committed to protecting the privacy of our members, festival attendees, volunteers, sponsors, stallholders, contractors and other individuals who interact with the St Lawrence Wetlands Festival.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the St Lawrence Wetlands Festival and our associated activities.

1. Our Commitment to Privacy

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

By providing your personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

2. What Personal Information We May Collect

The type of personal information we collect will depend on your involvement with the St Lawrence Wetlands Festival. This may include:

  • Full name;
  • Residential or postal address;
  • Email address;
  • Telephone or mobile number;
  • Date of birth, where reasonably required;
  • Emergency contact details;
  • Ticket and booking information;
  • Camping or accommodation booking information;
  • Payment and transaction information;
  • Membership information;
  • Volunteer information;
  • Sponsor and business contact details;
  • Stallholder and contractor details;
  • Information provided when entering competitions or promotions;
  • Photographs and video footage;
  • Social media information where you interact with our official pages;
  • Survey responses and feedback; and
  • Any other information reasonably required to deliver or administer festival activities.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Purchase tickets or festival experiences;
  • Register for camping or accommodation;
  • Become a member of the Working Group;
  • Register as a volunteer;
  • Apply to become a stallholder, food vendor or contractor;
  • Enter a competition or promotion;
  • Apply for a workshop or activity;
  • Become a sponsor or partner;
  • Complete a survey;
  • Contact us by email, telephone or social media;
  • Attend one of our events; or
  • Otherwise provide information to us.

We may also collect information through third-party service providers involved in the delivery of the festival, including ticketing, payment, booking and registration platforms.

4. Why We Collect Personal Information

We may collect, hold and use personal information for purposes including:

  • Selling and administering festival tickets;
  • Managing festival entry and attendance;
  • Managing camping and accommodation bookings;
  • Delivering workshops, activities and special events;
  • Communicating important festival information;
  • Managing volunteers and members;
  • Communicating with sponsors and partners;
  • Managing stallholders, food vendors and contractors;
  • Processing payments and maintaining financial records;
  • Responding to enquiries and requests;
  • Improving future festivals and events;
  • Conducting surveys and gathering feedback;
  • Promoting future events and activities;
  • Meeting legal, insurance and regulatory obligations; and
  • Maintaining the safety and security of festival attendees.

5. Marketing and Communications

We may use your contact information to provide you with information about:

  • Future St Lawrence Wetlands Festivals;
  • Festival announcements;
  • Ticket releases;
  • Entertainment and program announcements;
  • Workshops and activities;
  • Sponsorship opportunities;
  • Community events; and
  • Other activities associated with the Working Group.

Where appropriate, you may opt out of receiving marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

6. Photography and Video

The St Lawrence Wetlands Festival is a public event. Photography and videography may take place throughout the festival for purposes including:

  • Festival promotion;
  • Social media;
  • Website content;
  • Media coverage;
  • Future marketing;
  • Grant and funding applications;
  • Reporting; and
  • Historical records.

By attending the festival, you acknowledge that you may be photographed or filmed in public areas.

Where reasonably practical, attendees who have concerns regarding photography or videography are encouraged to speak with a festival representative.

Additional consent may be obtained where required, particularly for specific promotional activities involving children.

7. Children and Young People

The St Lawrence Wetlands Festival provides activities designed for children and families, including the Wetlands Explorer Passport and other interactive experiences.

Where personal information relating to a child is required, we will take reasonable steps to ensure that information is collected and handled appropriately.

Parents and guardians are responsible for providing consent where required for children participating in particular activities, competitions or programs.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to deliver festival activities. This may include:

  • Ticketing and booking providers;
  • Payment providers;
  • Event contractors;
  • Volunteers and authorised Working Group members;
  • Sponsors and partners, where consent has been provided or where necessary for an agreed activity;
  • Government agencies or local authorities;
  • Emergency services;
  • Insurance providers;
  • Professional advisers; and
  • Other service providers assisting with the delivery of the festival.

We will not sell your personal information to third parties.

9. Payment Information

Payments may be processed through third-party payment providers and ticketing platforms.

We do not intend to retain complete credit or debit card details unless specifically required and appropriately protected by an authorised payment provider.

We encourage users to review the privacy policies of any third-party payment or ticketing platform used in connection with the festival.

10. Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse;
  • Interference;
  • Loss;
  • Unauthorised access;
  • Modification; and
  • Unauthorised disclosure.

Personal information may be stored electronically or in physical records.

Access to personal information will generally be limited to authorised Working Group members and service providers who require access to perform their roles.

While we take reasonable precautions to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.

11. Third-Party Websites and Services

Our website, social media pages or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any external website or service before providing personal information.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also request that incorrect, incomplete or outdated personal information be corrected.

Requests should be submitted using the contact details below.

We may need to verify your identity before providing access to personal information.

13. Data Retention

We will retain personal information only for as long as reasonably necessary for:

  • Festival administration;
  • Business and financial record-keeping;
  • Legal and regulatory requirements;
  • Insurance purposes;
  • Historical and organisational records; or
  • Other legitimate purposes associated with the Working Group.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

14. Privacy Concerns and Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance.

We will take reasonable steps to investigate and respond to privacy concerns or complaints.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our activities, legal requirements or organisational practices.

The most current version will be made available through our official communication channels.

16. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

St Lawrence Wetlands Festival Working Group Incorporated
Email: stlawrencewetlandsfestival@outlook.com